Templates you can copy right now.

Send within minutes of a booking so the guest knows they are looked after.

Hi [GUEST NAME],

Thanks for booking [PROPERTY NAME] — your reservation for [CHECK-IN DATE] to [CHECKOUT DATE] is confirmed.

Here's what happens next:
• A few days before arrival I'll send full directions, parking details and your check-in instructions.
• Check-in is any time after [CHECK-IN TIME] and checkout is [CHECKOUT TIME].
• If you're travelling with anyone not on the reservation, just let me know so I can plan for them.

If you have questions before then, reply here any time.

Looking forward to hosting you,
[YOUR NAME]

The message that prevents most check-in day phone calls.

Hi [GUEST NAME],

You arrive at [PROPERTY NAME] in [NUMBER] days — here is everything you need.

Address: [FULL ADDRESS]
Check-in: after [CHECK-IN TIME]
Getting in: [DOOR CODE / LOCKBOX / KEY HANDOVER INSTRUCTIONS]
Parking: [PARKING INSTRUCTIONS]
Wi-Fi: network [WIFI NETWORK], password [WIFI PASSWORD]

A couple of house notes: [QUIET HOURS], [TRASH DAY OR OTHER KEY RULE].

Text me at [PHONE NUMBER] if anything is unclear when you arrive.

Safe travels,
[YOUR NAME]

Sent the evening before checkout, with a short and realistic task list.

Hi [GUEST NAME],

Hope you've had a great stay. Checkout is tomorrow by [CHECKOUT TIME].

Before you head off, could you please:
• Start the dishwasher if there are dishes in it
• Put used towels in the bathroom hamper
• Take rubbish and recycling to [BIN LOCATION]
• Close the windows and lock the door
• Leave keys [KEY RETURN INSTRUCTION]

That's all — no need to strip beds or deep clean.

Thanks for treating the place well,
[YOUR NAME]

A short, low-pressure ask sent a day after checkout.

Hi [GUEST NAME],

Thanks again for staying at [PROPERTY NAME] — you were a pleasure to host.

If you have a spare minute, a short review really helps other guests decide and helps me keep improving the place. I've left you a review as well.

And if anything fell short during your stay, I'd genuinely like to hear it directly so I can fix it.

All the best,
[YOUR NAME]

Calm, factual, and written for the next guest reading it.

Thank you for taking the time to share this feedback, [GUEST NAME].

I'm sorry that [SPECIFIC ISSUE] affected your stay — that isn't the standard I hold the place to.

Since your visit I've [SPECIFIC ACTION TAKEN], so future guests won't run into the same problem.

I appreciate you staying with us, and I'd welcome the chance to host you properly another time.

[YOUR NAME]

A balanced baseline you can tighten or relax per property.

House rules for [PROPERTY NAME]

1. Maximum occupancy is [NUMBER] guests. Everyone staying must be listed on the reservation.
2. No parties, events or additional visitors without written approval.
3. Quiet hours are [START TIME] to [END TIME]. Please be considerate of neighbours at all times.
4. Smoking and vaping are not permitted anywhere indoors. [OUTDOOR SMOKING POLICY]
5. Pets: [PET POLICY].
6. Parking: [PARKING RULE].
7. Please treat the home and its contents with care; damage beyond normal wear may be charged.
8. Check-in is after [CHECK-IN TIME] and checkout is by [CHECKOUT TIME].

Thanks for helping keep this a great place for everyone.

One page a new cleaner can follow without calling you.

Turnover brief — [PROPERTY NAME]

Access: [ENTRY INSTRUCTIONS]
Supplies stored: [STORAGE LOCATION]
Turnover window: guests leave [CHECKOUT TIME], next arrival [CHECK-IN TIME]

Priorities every turnover
• Kitchen: dishwasher emptied, counters and sink cleaned, fridge cleared, bin emptied
• Bathrooms: toilet, shower, sink, mirror; fresh towels ([NUMBER] sets)
• Bedrooms: fresh linens, beds made, surfaces dusted, floors done
• Living areas: cushions straightened, floors vacuumed, remotes in place
• Restock: [LIST OF CONSUMABLES]
• Final walkthrough: lights off, heating/AC set to [SETTING], door locked

Report immediately: damage, stains, missing items, low supplies — text [PHONE NUMBER] with photos.

The section order that reads well on every booking platform.

Headline: [STYLE ADJECTIVE] [PROPERTY TYPE] in [NEIGHBOURHOOD] · [STANDOUT FEATURE]

Opening (2 sentences)
Say who the place suits and the single best thing about it.

The space
Layout room by room: [BEDROOMS] bedrooms, [BATHROOMS] bathrooms, sleeping arrangements, kitchen, workspace, outdoor space.

What makes it different
Two or three genuinely specific features: [FEATURE 1], [FEATURE 2], [FEATURE 3].

The neighbourhood
Walking distance: [NEARBY 1], [NEARBY 2]. Short drive: [NEARBY 3].

Good to know
Check-in [CHECK-IN TIME], checkout [CHECKOUT TIME], parking [PARKING], stairs/accessibility [NOTE], house rules summary.

Only describe features the property actually has — accuracy protects your reviews.